Please read these Terms and Conditions carefully before using the my11 platform. By registering or using our services, you agree to be bound by all guidelines stated herein. We write in plain language so you truly understand your rights and responsibilities.
Welcome to my11 ("Platform"), the online gaming website and services operated under the domain my11.onl. These Terms and Conditions ("Terms") govern your use of all services, games, features and content provided by my11, including the website, mobile app and any related services.
By accessing the my11 platform, registering an account, or using any part of our services, you expressly acknowledge that you have read, understood, and agreed to be bound by these Terms, together with Privacy Policy and Responsible Gaming Policy ours, which form part of this agreement.
Important Note: If you do not agree with any part of these Terms, please stop using the my11 platform immediately. Continued use of the platform following any amendments to the Terms will be considered acceptance of the revised Terms.
The my11 platform is EXCLUSIVELY for users aged 18 and above. We take this matter very seriously. All registration applicants are required to confirm that they meet the minimum age requirement. my11 reserves the right to request identity documents at any time for age verification (KYC) purposes.
Warning: Registration by minors is strictly prohibited and may result in account closure and forfeiture of all balances without compensation. Parents and guardians are encouraged to use parental control software.
Each user is only permitted to hold one active account on my11. Registering multiple accounts is prohibited and may result in suspension of all associated accounts and forfeiture of balances. If you have accidentally created more than one account, contact our customer support immediately to resolve the matter.
During registration, you are required to provide accurate, complete and up-to-date information. This includes your full name, date of birth, a valid email address and an active mobile number. Any false or misleading information provided during registration constitutes a breach of these Terms and may result in account closure without prior notice.
You are fully responsible for keeping your login credentials confidential, including your username and password. my11 recommends using a strong password combining uppercase letters, lowercase letters, numbers, and symbols. Enable two-factor authentication (2FA) for an extra layer of protection, available free to all users.
You agree not to share your account with any other party. All activity that occurs under your account is your sole responsibility. If you suspect your account has been accessed without authorisation, contact the my11 support team immediately.
My11 reserves the right to request identity verification documents at any time, particularly before processing withdrawals above a certain threshold. Accepted documents include a valid Malaysian identity card, passport, or driver's license. This KYC process is a standard security measure that protects you from identity misuse.
All documents submitted for KYC purposes are handled with full confidentiality in accordance with my11 Privacy Policy and deleted once verification is complete.
You may close your my11 account at any time by contacting our customer support. my11 also reserves the right to close or suspend an account without prior notice in the event of a terms violation, suspected fraud, or for security reasons. Valid account balances will be returned to the original payment method once the review is complete.
My11 accepts a wide range of popular payment methods in Malaysia for user convenience. All deposit transactions are processed securely using 256-bit SSL encryption technology, the same standard used by international financial institutions.
Minimum and maximum deposit limits vary depending on your chosen payment method and account tier. VIP players enjoy higher deposit limits and priority processing. All deposits are credited to your account within 5 minutes once payment is successfully confirmed by the payment provider.
Please only deposit money you can afford to spend for entertainment purposes. my11 is not responsible for any personal financial losses resulting from use of this platform. We encourage you to use the deposit limit tools available in your account settings as a smart financial management measure.
Attention: Deposits must be made using a payment method registered in your own name. my11 does not accept third-party deposits. Deposits whose source cannot be verified will be returned and the account may be temporarily frozen pending investigation.
My11 is committed to processing all valid withdrawal requests promptly and efficiently. Standard withdrawals are processed within 1 to 3 business days, while VIP players enjoy faster priority processing. Withdrawals will be credited to the same payment method used for the original deposit.
Before a withdrawal can be processed, players must fulfil the following requirements:
My11 reserves the right to hold or delay withdrawals for security and compliance review purposes. In such cases, our team will contact you via email or live chat for additional information. Reasonable delays for security purposes are part of our responsibility to protect all users on the platform.
All bonuses and promotions offered by my11 are subject to specific wagering requirements. These requirements will be clearly stated in the relevant promotion terms. Bonuses may not be withdrawn as cash until the wagering requirements have been fully met.
The wagering requirement for each bonus varies depending on the type of promotion. For example, a welcome bonus may require wagering 20x the bonus amount before a withdrawal is permitted. Please check the specific terms of each promotion on the relevant page before claiming the bonus.
My11 employs advanced detection systems to identify abnormal betting patterns or bonus abuse attempts. Any account suspected of bonus abuse may be frozen and its balance withheld while an investigation is conducted. my11 reserves the right to void bonuses and related winnings if abuse is proven.
my11 VIP members enjoy exclusive bonuses with lower wagering requirements and higher withdrawal limits. Learn more about the my11 VIP Program.
All games on my11 use a Random Number Generator (RNG) that has been verified and certified by an accredited independent testing body. This ensures every game outcome is truly random and fair for all players without exception. The Return to Player (RTP) rate for each game is available for review in the respective game information.
Game results displayed on the my11 platform are final and binding. In the event of a technical dispute or connection issue during gameplay, my11 will use server records as the definitive reference. If a proven technical error is found to have affected a game result, my11 reserves the right to void the round in question and refund the original bet.
For the sports betting, all confirmed bets cannot be cancelled once an event has started, except where the event is cancelled by the organiser. Minimum and maximum betting limits apply to each market and will be clearly displayed before you confirm your wager.
My11 is deeply committed to responsible gaming. We believe gaming should be a fun form of entertainment, not a source of stress or financial hardship. Our platform provides a range of self-management tools you can use at any time:
For more information and professional support resources, visit the Responsible Gaming ours.
My11 uses 256-bit SSL encryption to protect all data transmitted between your device and our servers. Your personal data is collected, stored, and processed in accordance with my11 Privacy Policy that complies with international data protection standards.
We will not sell, transfer or disclose your personal information to third parties without your consent, except where required by law or for fraud prevention and anti-illegal activity purposes. You may request a copy of the personal data we hold about you at any time through our customer support channels.
The following activities are strictly prohibited on the my11 platform and may result in immediate account closure, balance forfeiture, and legal action where applicable:
Consequences of Violation: my11 reserves the right to freeze accounts, withhold balances, and report suspicious activity to the relevant authorities without prior notice to the users involved.
My11 shall not be liable for any indirect, consequential, special, or exemplary losses or damages arising from the use of this platform, including but not limited to loss of profits, loss of data, or business interruption, even if we have been advised of the possibility of such losses.
My11's total liability to you under any circumstances shall not exceed the amount you deposited into your account in the 30 days preceding the relevant liability claim. This cap applies to the extent permitted by applicable Malaysian law.
My11 makes no guarantee that the platform will operate without interruption or be entirely error-free at all times. We will make every effort to minimize unplanned downtime and will notify users of scheduled maintenance through our official communication channels.
My11 reserves the right to modify, add, or remove any part of these Terms at any time. Any material amendments will be communicated to users via registered email or in-platform notification at least 7 days before taking effect, except in urgent situations requiring immediate changes for security or legal reasons.
These Terms are governed and interpreted in accordance with applicable law. Any dispute arising from or in connection with these Terms shall first be resolved through good-faith negotiation between both parties. If negotiation fails, the dispute will be referred to an appropriate arbitration body or tribunal.
If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, that provision shall be deemed severed from these Terms without affecting the validity and enforceability of the remaining provisions.
Have questions about these Terms and Conditions? Reach the my11 support team via 24/7 live chat or email us at [email protected] – we're always here to help.
We write terms that anyone can understand – not confusing legal documents. That's our commitment to transparency.
Our terms are written in plain, clear language – not filled with confusing legal jargon. We believe every player has the right to know exactly what they are agreeing to.
Every clause in our terms is designed to protect the player, not just the company. We are clear about your rights, the withdrawal process, and what happens if a technical issue arises.
Wagering requirements, bonus limits and expiry periods are all clearly stated with no hidden fine print. What you see is what you get – no unpleasant surprises.
Our terms are reviewed and updated periodically to ensure they remain relevant, fair and aligned with the latest industry standards. All registered users will be notified of any significant changes.
Not sure about any part of the terms? The my11 support team is available 24/7 via live chat to clarify anything in the language you're most comfortable with. No question is too small to ask.
Our terms include dedicated protection provisions for players who need help managing their gaming habits – because player wellbeing is always our top priority.
Now that you have a clear understanding of our terms and conditions, register a free account today and start enjoying a safe, fair and fun gaming experience alongside over 500,000 Malaysian players.