At my11, we understand how important it is to receive your winnings quickly and securely. Our withdrawal process is designed to be as simple and transparent as possible – no hidden fees, no unnecessary delays.
My11 supports a wide range of popular withdrawal methods in Malaysia. Choose whichever works best for you.
Maybank, CIMB, Public Bank, RHB, and all major local banks in Malaysia.
5–15 minTouch 'n Go eWallet – popular and fast for Malaysian users of all levels.
InstantWithdraw to your Boost wallet in no time with zero extra charges.
InstantUse your GrabPay balance to receive your winnings easily and quickly.
InstantTransfer directly via DuitNow to your registered bank account or e-wallet.
5–10 minWithdraw to your ShopeePay account through a simple, hassle-free process.
InstantThe withdrawal process at my11 is straightforward. Just follow a few simple steps and your winnings will be in your hands in no time.
Open the my11 website or mobile app and log in using your phone number and password. Make sure your account is verified to ensure a smooth withdrawal process.
Once logged in, navigate to the main menu and select "Withdrawal". You will be taken to the financial management page where your current account balance is clearly displayed.
Pick the option that suits you best – bank transfer, TNG eWallet, Boost, GrabPay, DuitNow, or ShopeePay. Each method displays an estimated processing time for your reference.
Enter the amount you wish to withdraw (minimum RM 30) and input your bank account number or e-wallet ID. Make sure this information is accurate – an incorrect account number can cause processing delays.
Enter your 6-digit security PIN to confirm your withdrawal request. This added layer of security ensures that only you can approve each transaction from your account.
Your request will be processed automatically. You will receive a notification via SMS or email once the withdrawal is successful. For e-wallets, funds typically arrive within minutes.
One of the top priorities of my11 is to ensure members receive their winnings quickly, securely, and without any hassle. We believe a great withdrawal experience is just as important as the gaming experience itself. That is why we invest in robust payment infrastructure integrated with a wide range of local Malaysian financial channels.
Unlike some other platforms that can take several business days to process withdrawals, my11 processes most requests within 15 minutes or less. That means no long waits – enjoy your winnings the same day you play.
My11 sets reasonable and transparent withdrawal limits to ensure the security of every member. The minimum withdrawal amount is RM 30 per transaction. This allows you to withdraw funds even in small amounts without waiting until your balance reaches a larger threshold.
For the maximum daily limit, it depends on your account tier. Regular members can withdraw up to RM 20,000 per day, while my11 VIP members enjoy a significantly higher limit of up to RM 100,000 per day. If you need to withdraw beyond the daily limit, please contact the my11 customer support team via live chat for assistance.
To comply with financial regulations and ensure the safety of all members, my11 requires identity verification (KYC – Know Your Customer) before your first withdrawal is approved. This is a one-time process and is straightforward to complete.
Simply upload a photo of the front and back of your MyKad, along with a selfie holding it. The my11 team will review your documents within 1 to 2 business hours. Once verified, future withdrawals will be processed automatically without requiring re-verification.
KYC not only protects my11 from misuse – it also protects you as a member. This process ensures that no one else can withdraw funds from your account without authorization.
All your personal data and financial information at my11 is protected with 256-bit SSL encryption. We never share your information with third parties without your consent.
In the rare event that a withdrawal fails, your funds will be automatically returned to your my11 account balance within 30 minutes. This typically occurs when incorrect bank details are entered, the recipient bank account is closed, or there is a temporary disruption from the bank.
If you experience repeated withdrawal issues, the my11 support team is ready to assist via 24/7 live chat. Make sure your bank account or e-wallet details are up to date and accurate before submitting a new withdrawal request.
Besides the website, you can also make withdrawals easily through the official my11 app, available for Android and iOS. The app interface is designed specifically for mobile use – all withdrawal functions are accessible with just a few taps.
The my11 app also supports biometric authentication such as fingerprint or face recognition as an alternative to your PIN, making the withdrawal process faster and more secure. Download the my11 app from the Download ours for a smoother money management experience.
My11 VIP members enjoy higher withdrawal limits, priority processing, and access to a dedicated VIP support line.
Learn More About VIP| Method | Processing Time | Minimum | Maximum / Transaction | Fee | Availability |
|---|---|---|---|---|---|
| Bank Transfer (FPX) | 5–15 minutes | RM 30 | RM 50,000 | Free | 24/7 |
| TNG eWallet | Instant | RM 30 | RM 10,000 | Free | 24/7 |
| Boost | Instant | RM 30 | RM 10,000 | Free | 24/7 |
| GrabPay | Instant | RM 30 | RM 10,000 | Free | 24/7 |
| DuitNow | 5–10 minutes | RM 30 | RM 50,000 | Free | 24/7 |
| ShopeePay | Instant | RM 30 | RM 10,000 | Free | 24/7 |
Complete your identity verification as soon as you register so your first withdrawal goes through without any delays.
Ensure your bank account number or e-wallet ID is correct before confirming your withdrawal request.
Your withdrawal security PIN is confidential. Never share it with anyone and change it periodically for added security.
My11 VIP members enjoy priority withdrawal processing and higher daily limits compared to regular members.
Bank transfers may take longer during peak hours. For urgent transactions, use an e-wallet for near-instant processing.
The my11 team is available 24/7 via live chat. Don't hesitate to reach out if you encounter any issues with your withdrawal.
