At my11, your privacy is more than a legal obligation — it is a core value we uphold. This policy clearly explains how we collect, use, store, and protect your personal data every time you use our platform.
My11 ("we", "Platform", or "my11.onl") is fully committed to protecting the privacy and security of every user's personal data. This Privacy Policy is designed to transparently explain how we handle your personal information when you register, log in, make deposits, perform withdrawals, or simply browse the my11 platform.
This policy applies to all users of the my11 platform, including those accessing via my11.onl or our mobile app. By using any part of the my11 service, you agree to the data collection practices described in this Privacy Policy. If you disagree with any part of this policy, please stop using the platform and contact us to delete your account.
The my11 Privacy Policy is drafted in accordance with international data protection standards and applicable personal data protection laws in Malaysia.
When you register a my11 account, we collect basic information required to create and verify your identity. This includes your full name, date of birth, email address, mobile number, and encrypted password. All of this information is necessary to ensure your account is secure and unique.
To process deposits and withdrawals, we collect payment-related information such as details of the payment method you use. We do not store full credit or debit card numbers on our servers — all financial transactions are processed through certified, secure third-party payment providers.
As part of the identity verification process, we may request a copy of official identification documents such as a Malaysian national ID, passport, or driving licence. These documents are used solely for verification and legal compliance purposes, and are deleted once the verification process is complete.
Our system automatically logs technical data when you use the my11 platform. This data includes:
| Data Type | Example | Purpose |
|---|---|---|
| Device Data | Device model, operating system, browser version | Compatibility & Optimisation |
| Network Data | IP address, ISP, approximate location | Security & Fraud Prevention |
| Session Data | Login times, pages visited, clicks | UX analysis & improvement |
| Gaming Data | Wagering records, transaction history | Services & Compliance |
| Communications Data | Live chat logs, support emails | Customer Service Quality |
My11 uses your personal data for a variety of legitimate and transparent purposes. We never use your data for purposes unrelated to platform services without your explicit consent. The following are the primary purposes for data use:
You may withdraw consent to receive marketing communications at any time by updating your notification preferences in your account settings or by contacting our support team.
My11 does not sell, rent, or trade users' personal data to any third party for commercial purposes. This is our absolute commitment to all users. Your data belongs to you, and we act only as its trusted custodian.
In specific, limited situations, we may share your personal data with the following parties:
Where your data is processed or stored outside Malaysia, my11 ensures that all such transfers meet data protection standards equivalent to or higher than those required under local law. We only engage service providers who have signed legally binding data processing agreements.
Important: If you receive a communication claiming to be from my11 that requests sensitive personal information through unofficial channels, please report it to us immediately. my11 never asks for passwords or payment card details via email or SMS.
My11 uses 256-bit SSL/TLS encryption to protect all data transmitted between your device and our servers. This level of encryption is equivalent to that used by financial institutions and major banks worldwide. User passwords are stored in hashed form that cannot be decrypted, meaning even my11 staff cannot view your original password.
Access to personal user data within the my11 organisation is restricted on a need-to-know basis. Only staff with a legitimate business need are permitted to access user data, and all such access is logged and regularly audited. We conduct background checks on all staff who handle sensitive data.
My11's security system operates 24 hours a day, 7 days a week to detect any suspicious activity or intrusion attempts. Our cybersecurity team continuously monitors traffic and unusual access patterns, and automated alerts trigger immediate action whenever a security threat is detected. Users will be promptly notified in the event of a data breach that may affect their information.
We recommend enabling two-factor authentication (2FA) in your my11 account settings for an extra layer of protection — free and easy to use.
Cookies are small text files stored on your device when you visit the my11 platform. They allow our platform to remember your preferences, maintain your login session securely, and deliver a more personalised experience every time you return.
You can manage or delete cookies through your browser settings at any time. However, disabling essential cookies may affect certain features of the my11 platform. For detailed guidance on managing cookies in popular browsers, refer to your browser's help section.
My11 retains your personal data for as long as necessary to fulfil the original purpose of collection or to comply with legal requirements. Generally, active account data is retained for the duration your account remains active. Financial transaction data is retained for a minimum of 7 years in accordance with Malaysian financial compliance and legal requirements.
When you request account closure, my11 will initiate the data deletion process within 30 business days. Data that must be retained for legal compliance will be securely archived with access restricted solely to that purpose. You will receive an email confirmation once the deletion process is complete.
Identity verification (KYC) documents such as copies of your national ID or passport will be deleted from our systems within 14 days of completing the verification process. We retain only a verification record confirming that the documents were reviewed and verified — not the documents themselves — unless retention for a longer period is required by law.
As a my11 user, you have clear rights regarding your personal data. We are committed to making it easy for you to exercise these rights without unnecessary obstacles.
The my11 platform is intended solely for adults aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18. Should we discover that a minor's data has been collected inadvertently, we will immediately delete that data and close the account in question.
If you are a parent or guardian and discover that your child has registered a my11 account, please contact our support team immediately. We take child protection very seriously and will act swiftly to resolve the situation.
Age Limit: my11 employs multiple age verification methods during the registration and KYC process to ensure our platform is accessible only to eligible adult users.
My11 reserves the right to update this Privacy Policy from time to time in line with changes in law, technology, or our business practices. Any significant amendments will be communicated to all registered users via email or in-platform notification at least 14 days before the changes take effect.
The "Last Updated" date at the top of this document will always reflect the latest version of the Privacy Policy. Continued use of the my11 platform after any amendments take effect constitutes your acceptance of the latest version of this policy. We encourage you to review this Privacy Policy periodically.
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by my11, please contact our Privacy Officer team through the following channels:
For requests relating to personal data rights such as access, correction, or deletion, please clearly state the type of request in your email along with your my11 account number for faster processing.
We believe control over your personal data should rest with you. The following rights can be exercised at any time through my11 support channels.
You have the right to request and receive a copy of all personal data we hold about you. Requests will be processed within 30 business days.
If your personal data is inaccurate or out of date, you have the right to request that we correct or update it promptly.
You may request deletion of your personal data when it is no longer needed for its original purpose or when you withdraw your consent to processing.
In certain circumstances, you have the right to request that we restrict how we use your personal data while a dispute is being resolved.
You have the right to receive your personal data in a machine-readable format for transfer to another service provider of your choice.
You may object to the processing of your data for direct marketing purposes at any time, and we will stop immediately without question.
We go beyond mere compliance — we invest in technology and best practices to ensure your data is always protected to the highest standard.
Every bit of data transmitted between your device and my11's servers is protected with 256-bit SSL encryption — the same standard used by leading banks in Malaysia.
The additional security layer provided by 2FA ensures only you can access your my11 account, even if your password is known to someone else.
My11 has never and will never sell or rent users' personal data to any third party for commercial or marketing purposes.
Your data is stored in certified data centres with multi-layered physical and digital security controls that meet stringent international security standards.
Only staff who require access for a legitimate work purpose are permitted to view user data, and all access is strictly and continuously audited.
In the event of any security incident affecting your data, my11 is committed to notifying you within 72 hours of the incident being detected.
Now you know how my11 protects your personal data. Register a free account today and enjoy a safe, fair, and fun gaming experience alongside more than 500,000 players in Malaysia.