At my11, we believe that the fun of playing must go hand in hand with responsibility. Our platform is equipped with comprehensive self-control tools so you always play within healthy, safe, and controlled limits.
Responsible gaming is an approach that puts player comfort, safety, and mental well-being above all else. At my11, we believe every user deserves an enjoyable gaming experience that never becomes a burden or a problem in their daily life.
Online gambling should be a form of entertainment – just like watching a movie or dining out with friends. It becomes a problem when someone can no longer control their playing habits, starts using money meant for other needs, or when gaming begins to interfere with their personal life, work, or social relationships.
Since the my11 platform was established, responsible gaming has been at the core of every business decision we make. This goes beyond legal compliance — it is a core value we uphold. We actively invest in technology and staff training to ensure every player on my11 enjoys a safe and enjoyable experience.
Did you know? Most players who use the deposit limit tool at my11 report feeling calmer and enjoying their gaming sessions more than before they started using it.
To us, playing responsibly means you are always in full control of the time and money you invest in gaming. You know your limits, you respect them, and you don't feel stressed or guilty after playing. If you ever feel otherwise, that's a sign it may be time to use the self-control tools my11 provides or to seek professional support.
The my11 platform is designed with an interface that makes it easy for players to set limits, take a break, or suspend their account whenever needed. All tools are accessible directly from your account settings — no approval wait time or customer support contact required.
Important Reminder: Gambling is not a suitable way to resolve financial problems. If you are facing financial difficulties, please seek help from a certified financial agency before using a gambling platform.
All these self-control tools are available directly in your my11 account. No need to contact support — activate them yourself in under a minute.
Set the maximum amount you can deposit within a daily, weekly, or monthly period. Once the limit is reached, the system will automatically block additional deposits until the limit period resets.
Limit how long you can play in a single session. When your set time is about to expire, the system will send a warning and automatically end your session once the limit is reached.
Set the maximum loss amount you are willing to absorb. Once your losses reach the set limit, the system will block further wagering activity to protect your account balance.
Take a short break of 24 hours, 48 hours, or 7 days without fully closing your account. During the break period, you will not be able to log in or place any wagers.
If you feel you need a longer break, the self-exclusion option lets you suspend your account for 30 days to 5 years. This option cannot be reversed during the chosen period.
Track your wagering history, deposits, and withdrawals in detail. The activity review feature helps you understand your playing patterns and make smarter decisions going forward.
Recognising early warning signs is the first step to getting help. If you or someone you care about shows the following signs, it's time to take action.
Frequently running out of money before month-end, borrowing from friends or family for daily needs, or dipping into savings without a clear reason.
Feeling irritable, restless, or stressed when unable to play. Experiencing extreme euphoria when winning and deep disappointment when losing — well beyond normal entertainment.
Lying to family members or friends about how much time and money you spend gambling, or feeling ashamed and guilty about your playing habits.
Continuing to play to "win back" money already lost, even as losses keep growing. Feeling certain that the next "big win" is just around the corner.
Neglecting work, studies, family, or social obligations because too much time is spent gambling or thinking about gaming strategies.
Using gambling as a way to forget stress, anxiety, depression, or life problems, and only feeling better while playing.
If you recognise yourself in the signs above, don't wait any longer. Reach out to the my11 support team via Live Chat or email [email protected] for the guidance and support you need. We're here to help, judgment-free.
Activating self-control tools on my11 is simple and quick. Follow these steps to start protecting yourself today.
Log in to your account using your valid login credentials. Make sure you use your own personal device for security.
Click the profile icon at the top right corner, then select "Account Settings" or "Security & Limits" from the dropdown menu.
Select from the available self-control tools — deposit limit, time limit, loss limit, cool-off, or self-exclusion.
Enter your desired limit value and click "Confirm". Changes take effect immediately. Tighter limits apply instantly, while looser limits require a 24–48 hour cooling-off period.
To request a long-term self-exclusion or permanent account closure, please contact our support team via Live Chat for immediate assistance.
Control how much money enters your account. Set daily (RM50–RM5,000), weekly (RM100–RM15,000), or monthly (RM200–RM50,000) limits based on what you can afford.
Set the maximum duration of a single gaming session, anywhere from 30 minutes to 8 hours. The system will send a reminder 10 minutes before the limit is reached.
Protect yourself from excessive losses by setting a daily, weekly, or monthly net loss limit that fits your budget.
Take a short 24-hour, 48-hour, or 7-day break without closing your account. Perfect for when you just need a quick pause.
Suspend your account for 30 days, 90 days, 6 months, 1 year, or up to 5 years. This limit cannot be reversed before the period ends, ensuring your commitment stays intact.
Create your my11 account today and enjoy a fun gaming experience in a safe, fair, and responsible environment. Our self-control tools are always here to support you.