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FAQ my11 –
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Not sure about something? We've compiled the most frequently asked questions from my11 users and provided clear, concise, and accurate answers. From registration to withdrawals — it's all here.

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What You Want to Know More?

Choose the topic most relevant to your question. Each category contains detailed answers to help you better understand the my11 platform.

Account & Registration

How to register, check account status, update personal details, reset your password, and manage your my11 profile with ease.

Deposit & Withdrawal

Accepted payment methods, deposit limits, withdrawal processing times, and how to resolve transaction issues quickly.

Bonus & Promotions

Rollover requirements, how to claim the welcome bonus, current promotions, and the VIP loyalty program that rewards my11's most dedicated members.

Games & Betting

How to play Bingo, Fish Shooting Games, Sports Betting, and the many other games available on my11. All technical questions answered here.

Security & Privacy

Account protection, KYC identity verification, data privacy policy, and how my11 keeps your personal information secure at all times.

App & Technical

How to download the my11 app, device requirements, technical troubleshooting, and how to update the app to the latest version.

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Account & Registration Deposit & Withdrawal Bonus & Promotions Games & Betting Security & Privacy App & Technical
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Account & Registration

Creating a my11 account is quick and easy — it takes less than 2 minutes. Visit my11.onl or open the my11 app, then click the "Register" button. Enter an active Malaysia phone number, choose a strong password, and enter the OTP code sent to your number. Once verified, your account is immediately active and you can make your first deposit to start playing. There is no registration fee — it's completely free.

The minimum age to register and play on my11 is 18 years and above. my11 is committed to responsible gaming and takes this age requirement seriously. During the identity verification (KYC) process, documents such as your MyKad or passport are required to confirm your age. Any account found to have been registered by an underage individual will be terminated immediately.

No. Each user is only allowed to have one account only on my11. Creating multiple accounts violates our terms of service and may result in all related accounts being suspended or permanently terminated, including any existing balance. If you are experiencing issues with an existing account, please contact our customer support for assistance.

To change your phone number or other important account details, you need to contact the my11 customer support team via Live Chat. This process requires additional identity verification to ensure your account's security. Please have your identification document (MyKad) ready to facilitate the process. Changes are typically processed within 1–3 business days after successful verification.

KYC (Know Your Customer) is an industry-standard identity verification process that helps my11 protect all users, prevent fraud, and comply with relevant regulations. To complete KYC, you need to submit a clear copy of your MyKad or passport. The process is typically completed within 24 hours. Once your KYC is verified, your withdrawal limit will be increased and you will gain full access to all my11 platform features.
Deposit & Withdrawal

my11 accepts a variety of popular deposit methods in Malaysia, including:
  • Local bank transfer (Maybank, CIMB, Public Bank, RHB, Hong Leong Bank)
  • Online Banking (FPX / Online Banking)
  • E-wallets (Touch 'n Go eWallet, GrabPay)
  • Deposit via the my11 mobile app
Deposits are usually credited to your account within minutes. The minimum deposit is RM 20.

Withdrawals at my11 are processed quickly. For withdrawal requests submitted on business days, funds typically arrive in your bank account within 15 minutes to 2 hours. Withdrawals submitted on weekends or public holidays may take slightly longer, up to 4–6 hours. Completing your KYC verification helps speed up the withdrawal approval process.

Withdrawal limits on my11 are as follows:
  • Minimum withdrawal: RM 30 per transaction
  • Daily maximum (standard accounts): RM 10,000
  • Daily maximum (VIP members): Up to RM 50,000 or more depending on your VIP tier
If you need to withdraw above the daily limit, please contact our support team for special assistance.

Common reasons for a rejected or delayed withdrawal include: incomplete KYC, unmet bonus rollover requirements, bank account details that don't match the name on your my11 account, or an account under security review. Make sure the name on your bank account matches the name registered on my11. If the issue persists, contact our customer support for further assistance.

my11 does not charge any processing fees for deposits or withdrawals. All transactions are processed without any deductions on our end. However, your bank or e-wallet provider may apply a small transfer fee depending on their own policies. We recommend checking with your bank for further information on transfer charges, if any.
Bonus & Promotions

my11 offers an attractive welcome bonus to all new members. This bonus is automatically credited after your first deposit is successfully processed. Bonus values and terms may change from time to time, so please check the latest promotions page on the my11 website or app for the most current and accurate bonus information.

A rollover requirement refers to the total wagering amount you must reach before bonus funds can be converted to cash and withdrawn. For example, if you receive a RM 50 bonus with a 5x rollover requirement, you need to place RM 250 in bets (RM 50 × 5) before the bonus can be withdrawn. You can track your rollover progress in your account under the "Bonus & Promotions" section. Certain game types may contribute at different rates toward the rollover requirement.

Yes, you can decline a bonus before you start using it by contacting the my11 customer support team via Live Chat. However, once you begin using the bonus funds to play, it cannot be cancelled. If you submit a withdrawal request before meeting the rollover requirements, the bonus and related winnings may be deducted from your account. We recommend reading the terms of each bonus carefully before accepting it.

The my11 VIP Program is designed to reward loyal members with exclusive benefits. You advance VIP tiers automatically based on your cumulative deposit and wagering amounts. Each VIP tier offers different benefits including higher withdrawal limits, additional deposit bonuses, weekly cashback, birthday gifts, a personal account manager, and various other exclusive perks. Visit the VIP to view the full details of each tier.
Games & Betting

my11 offers a wide range of games to suit all types of players, including:
  • Bingo – fun number games suitable for all levels
  • Fish Shooting Games – thrilling action games with real cash prizes
  • Sports Betting – betting on a wide range of local and international sports
  • Live Casino – Live Casino games with real-time live dealers
  • Slots & Quick Games – hundreds of slots and high-odds games

Yes, all games on my11 use Random Number Generator (RNG) that has been verified and independently audited by qualified third-party auditors. This ensures every game outcome is fully random, free from any manipulation, and fair to all players. Live Casino games are streamed live with real dealers for a transparent and authentic experience.

Some games on my11 offer a "Demo" or "Free Play" mode that lets you try games without using real money. This is the best way to understand the rules and mechanics before betting with real money. However, winnings from demo mode cannot be withdrawn as cash. Look for the "Demo" icon on each game to see if free play mode is available.

Betting limits on my11 vary by game type. In general, the minimum bet starts from as low as RM 0.10 for Slot Games and number games, while the maximum limit can reach thousands of ringgit for VIP members. For Sports Betting and Live Casino, betting limits also vary by event and table. Check the limit details directly within each game or table for accurate information.
Security & Privacy

my11 uses 256-bit SSL encryption to protect all data transmitted between your device and our servers. Financial information such as bank account numbers is stored in systems completely separated from gaming data. User passwords are stored in an irreversible hashed format. All financial transactions are also automatically monitored to detect any suspicious activity.

If you suspect your my11 account has been accessed without your authorisation, take the following steps immediately:
  • Change your my11 account password immediately
  • Enable two-factor authentication (2FA) if you haven't already
  • Contact my11 customer support via Live Chat to request a temporary lock on your account
  • Review your login history and transaction records for any unrecognised activity
Our security team will investigate and follow up promptly.

my11 does not sell or share users' personal information with third parties for marketing purposes without your consent. Your information may be shared with trusted third-party payment service providers solely to process financial transactions, or with the relevant authorities if required by law . For detailed information, please read Privacy Policy ours.
App & Technical

You can download the my11 app directly from our official website. Visit the Download, select the version suitable for your Android or iOS device, then follow the installation instructions. For Android, you may need to enable "Unknown Sources" in your device's security settings before installing the APK file. The my11 app is completely free and requires no download fee.

The minimum requirements to run the my11 app are as follows:
  • Android: Version 6.0 (Marshmallow) or above, minimum 2GB RAM, 100MB storage space
  • iOS: iOS 12.0 or above, compatible with iPhone 6s and later
  • Internet connection: 4G/LTE or WiFi with a minimum speed of 5 Mbps is recommended
For the best gaming experience, especially for Live Casino, a stable and fast internet connection is highly recommended.

If the my11 app is experiencing issues, try the following steps in order:
  • Close the app completely and reopen it
  • Restart your device
  • Check your internet connection — try switching between WiFi and mobile data
  • Clear the app cache through your device settings
  • Uninstall and reinstall the latest version of the app from the Download
If the problem persists after all the above steps, contact our customer support and include your device model and OS version.

Yes, my11 is fully accessible via web browsers such as Chrome, Safari, or Firefox without downloading any app. The my11 website is fully optimized for mobile use and delivers a smooth gaming experience comparable to the app. However, the native my11 app offers better performance, push notifications for the latest promotions, and an overall smoother user experience.
About my11

Gaming Platform Trusted in Malaysia

My11 is an online gaming platform designed specifically for Malaysian users. Since launching, my11 has become the top choice for hundreds of thousands of players seeking a safe, fair, and enjoyable gaming experience. We understand that user trust is our most valuable asset, which is why every aspect of the my11 platform is built with security and fairness as the top priorities.

What sets my11 apart from other platforms is our commitment to full transparency. All games use independently certified RNG technology, and all financial transactions are protected with bank-level encryption. We also comply with all applicable user data protection regulations.

The FAQ you are reading is part of our commitment to ensuring every my11 user has access to clear and accurate information. We continuously update this FAQ content based on real questions received from our user community.

If you still have questions not covered on this page, the my11 customer support team is available 24/7 via Live Chat in the app or on the my11 website. We are committed to responding in under 5 minutes for every enquiry.

Why Choose my11?
Safe & Trusted
256-bit SSL encryption protects every transaction and your personal data.
Fast Withdrawals
Your winnings are processed and credited to your bank account within 15 minutes.
24/7 Support
Our support team is ready to assist in both Malay and English at any time.
Exclusive VIP Program
Level up and enjoy bonuses, cashback, and exclusive perks for my11 VIP members.
User-Friendly App
The my11 app is available for Android and iOS — lightweight and easy to use anywhere.
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